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Remark Software Knowledgebase
The Remark Knowledgebase contains the answers to our most frequently asked questions. Search by product or keyword.
Product Updates
Remark Web Survey 4.0.1 Update
June 2008. The Remark Web Survey 4.0.1 update adds some new enhancements and corrects a few minor flaws since the original 4.0 release. The 4.0.1 update is for both the Standard and Professional versions of Remark Web Survey 4. To install the update, click the link below.
Read Me Notes: Click here to view the Remark Web Survey 4.0.1 Update Read Me Notes.
Remark Web Survey 4.0.1 Update
Size: 58.0 MB
Date: 06/16/2008
Remark Web Survey 3 Updates
Using Remark Web Survey Version 3? Click here for updates.
Register Your Software
Click here to register your software.
Contacting Remark Software Support
The Gravic technical support team provides product support to customers who have purchased a support package. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, via: web, phone, fax, and email.
Contact Technical Support by:
- Web: Support Request
- Email: Remark Software Support (*please include the software serial number in your correspondence)
- Phone: +1.610.647.8595
- Fax: +1.610.647.8771
The use of Remark Web Survey does require you to have some knowledge of your web server or access to a qualified web administrator. Gravic Support will do our best to troubleshoot your problems, but we do need information about your web server to help us resolve problems. Please note that there is a test script called rwstest4.pl in the Scripts folder of the Remark Web Survey directory on your computer. When executed on your web server, this script can provide Remark Support with much of the information we might need about your web server. Please be prepared to run this script when contacting technical support.
Please be ready to provide the following information when contacting support:
- The serial number of your software.
- The version number.
- The type, model and configuration of your computer and web server.
- The steps required to reproduce the problem.
