With every software purchase you will receive 30 days of free technical support. The 30 days starts from the date of purchase, which is defined as the date the software is shipped to you. At the time of purchase, the fee for one year of support services is approximately 20% of the product’s list price. Your year starts on the 31st day after purchase. When you subscribe to support services any time after purchase, the fee is roughly 25% of list price. Support may be renewed on an annual basis. If you purchase multiple copies of software, support must be purchased for all copies.
What is included?
- Unlimited Phone Support
- Unlimited Email Support
- Website Support (via the online form submission)
- Priority Remark Office OMR Form Review Service
- Fax Support
Hours: All of the above options are available from 9 AM – 6 PM, Monday through Friday (EST/EDT), holidays excluded.
Please note that we will continue to have free offerings on our website, including:
- Online knowledgebase
- Downloadable maintenance updates (patches)
- Sample scannable forms
- White papers and other useful tips and hints
- Remark Office OMR form review service via fax and email
- Remark forum
For further information or to order technical support, please contact our sales department at 1.800.858.0860, +1.610.647.7850 or Email our Sales Department.
