Welcome to Gravic, Inc.'s - Remark Product Group online support pages. Here you will find a wealth of support information for all of our products, including an online knowledgebase, product updates and support contact information.
Remark Knowledgebase
The Remark Knowledgebase contains the answers to our most frequently asked questions. Search by product or keyword.
Online Product Support Pages
Select a product below to go to the corresponding support section. Product sections contain product-specific support, including downloads.
Gravic, Inc. Support Policy
Every software purchase includes 30 days of free technical support. To extend this support, technical support agreements can be purchased on an annual basis. Click here to view the complete support policy.
Register Your Software
Click here to register your software.
Contacting Support
The Remark Products Group technical support team provides product support to customers who have purchased a support package. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, via: web, phone, fax, and email. Contact technical support by:
- Email: Support (*please include the software serial number in your correspondence)
- Phone: +1.610.647.8595
- Fax: +1.610.647.8771
Please have the following information ready before contacting support:
- The serial number of your software (look under Help|About in the software for your serial number),
- The version number of your software,
- The type, model and configuration of your computer,
- Scanner or web server model/type (depending on the nature of the problem),
- The steps required to reproduce the problem.
